Our Solution for
Support Ticketing System
A help desk ticketing system, allows your support team to be organized, focused, efficient, and effective, all with the help of the ticketing software. This software allows IT support to track, manage, speed up, and deal effectively with incidents. And not to lose touch with humanity in the process.
This positively impacts costs and revenues, customer retention, and public brand image. Basically, all the good stuff.
Incident management capabilities help you to log, process, manage, and report on the issues that adversely affect your end users, as well as IT and business services.
gives your ticketing system greater reach. It allows end users to perform a variety of IT-related tasks or interactions: submitting and checking the status of incidents, viewing IT announcements, and contacting IT via chat.
provides powerful, built-in automation capabilities that allow you to set up and operate ticket-related rules based on a variety of criteria and with a wide range of notifications options.
Da3em can automatically assign tickets to the most appropriate, or pre-determined, admins or technicians based on their properties, such as SLA, company, user group, and category.
Level-up your teamwork, organize your inbox, and automate repeated tasks so your people can respond to more customers.
Share ownership of tickets with other teams without losing visibility into progress being made on the issue.
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